Laguna FAQs

Laguna offers two main earning methods: Shopping and Quests.

These methods help you maximize earnings while engaging with Laguna's platform.

After creating an account with Laguna, you’ll be shown relevant brands and products based on the country of residence you selected during signup. While most of our partners are located in the Southeast Asia (SEA) region, we do have some that operate globally—and we’re actively working to expand our merchant network!

If you have a favorite brand you’d like to see added, feel free to email us at team@laguna.network.

Important: Shopping with a partner outside your country of residence may disqualify you from earning cashback. To ensure you receive your cashback, always shop through the correct country!

The cashback options available for each purchase will be displayed before you complete your transaction. You can compare and choose the type of cashback you prefer. Once earned, these rewards will be stored in your wallet until they are available for withdrawal.

Your cashback is awarded and held in the form of a crypto token.

Dynamic Cashback: This is the default option. When your purchase is tracked (usually within 1-7 days), you are assigned a set number of tokens based on the valuation on that day. Upon withdrawal (anywhere from 7 to 120 days later), the value of your rewards will be subject to market price changes.

Vouchers and Bundles: Rewards are awarded and withdrawable within 24 hours of purchase.

Merchant Purchases: Tracking may take up to 7 days, with rewards becoming redeemable within 30 to 120 days. You will be notified as soon as Laguna receives confirmation from the merchant. The tracking and withdrawal timeline may vary by merchant, which you can check on their respective pages. Do note that for travel merchants, the redeemable period may take up to 120 days post travel (e.g. after your flight or hotel stay)

Redeeming as Crypto: To withdraw your rewards in crypto, simply submit the withdrawal form on the wallet page, including your EVM-compatible wallet address. Once your request is verified, we’ll airdrop your rewards. This process will soon be automated for faster service.

Redeeming as Fiat: We are working to introduce withdrawals in USD and SGD. In the meantime, you can convert your tokens into any available vouchers on Laguna. If you don’t find the voucher you need, contact our support team, and we’ll do our best to procure it for you to exchange for your rewards.

Not at all! You can shop on Laguna just like you would on any other platform, making purchases directly through your favourite merchants' websites. Your earnings will be securely stored with Laguna, and you'll have the option to convert them into vouchers or transfer them to your bank account (coming soon) when you're ready to withdraw. No Web3 wallet is required!

You can find your referral code on your Wallet page. When a friend signs up using your referral code, both of you will receive $5 in USDC, provided certain conditions are met. Specifically, your referral must complete a purchase of more than $5, and the cashback must become redeemable.

For example, if your friend purchases a $10 voucher on Laguna, both of you will receive $5 in USDC within 24 hours once your friend’s cashback is redeemable. However, if your friend makes a merchant purchase and later requests a refund, the referral reward will only be issued after they complete another qualifying purchase.

Additionally, 10% of your referral’s qualifying cashback earnings will also count towards your own qualifying earnings, helping you earn or retain membership tiers. This means that for every $10 your friend earns in cashback, you move $1 closer to achieving the next membership tier for that token.

Memberships are exclusive groups designed to help you maximize your earnings with Laguna. By becoming a member, you unlock a range of perks such as:

Membership tiers are awarded based on your earnings with Laguna, the number of referrals you complete, or your holdings of specific NFTs or tokens. You can view the requirements to achieve different membership tiers for each token on the Wallet page.

Memberships based on Laguna earnings are valid for one year from the date you achieve the tier. For example, if you meet the earning requirement on January 2, 2024, your membership will be valid until January 1, 2025. If you meet the requirement again within that year, your membership will be extended for another year.

*Do note that 1 Web3 wallet can only be associated with 1 Laguna account. If you disconnect your wallet from your account, you will lose any memberships that are associated with that wallet.

You only need to connect your wallet if you want to claim a membership that you're eligible for by holding a specific NFT. When you do, we simply associate your wallet with your account and ask you to sign a transaction to prove ownership. Rest assured, Laguna will never initiate any transactions from your wallet.

For added flexibility and security, Laguna supports delegate.xyz. This allows you to delegate assets from a cold wallet to a hot wallet, enabling you to connect safely with Laguna without exposing your primary wallet.